CleanWorld Restoration ("CleanWorld," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share information when you interact with our website at cleanworldrestoration.com, contact us by phone or text, or use any of our services.
By using our website or services, you agree to the collection and use of your information as described in this policy.
Information We Collect
When you submit a booking request, contact form, or otherwise communicate with us, we may collect the following personal information:
- Full name
- Email address
- Phone number
- Service address
- Service type requested and preferred scheduling dates
- Any additional details you provide about your property or service needs
We also automatically collect certain technical information when you visit our website, including:
- IP address and approximate location
- Browser type and version
- Operating system
- Pages viewed, time spent on pages, and referring website
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for the following purposes:
- Provide services: Process and fulfill your service bookings, schedule appointments, and dispatch our team to your property.
- Contact you about bookings: Send appointment confirmations, reminders, follow-ups, and service-related communications via phone, text, or email.
- Improve our website: Analyze usage patterns and website performance to enhance your experience.
- Marketing (if opted in): Send promotional offers, seasonal cleaning reminders, or company updates. You may opt out at any time.
Information Sharing
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information only in the following limited circumstances:
- Service providers: Trusted third-party vendors who help us operate our business (such as communication platforms, payment processors, and analytics tools). These providers are bound by confidentiality obligations and may only use your data to perform services on our behalf.
- Legal requirements: When required by law, court order, or governmental authority.
- Business transfers: If CleanWorld Restoration is acquired or merges with another company, your information may be transferred as part of that transaction.
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. All data transmitted through our website is encrypted using industry-standard SSL/TLS encryption. We store your information on secure servers with restricted access.
While we take data protection seriously, no method of transmission over the internet is completely secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
Cookies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and collect analytics data. Cookies are small text files stored on your device by your browser.
We use cookies for the following purposes:
- Essential cookies: Required for the website to function properly, including form submissions and navigation.
- Analytics cookies: Help us understand how visitors use our site so we can improve content and functionality.
- Functionality cookies: Remember your preferences and settings for a better experience on return visits.
You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.
Your Rights
You have the following rights regarding your personal information:
- Opt out of marketing: Unsubscribe from promotional emails by clicking the unsubscribe link, or reply STOP to any text message to opt out of SMS communications.
- Request data deletion: Contact us to request that we delete the personal information we hold about you, subject to certain legal exceptions (such as record-keeping obligations).
- Access your data: Request a copy of the personal information we have collected about you.
- Correct your data: Request correction of any inaccurate or incomplete information.
To exercise any of these rights, contact us using the information below.
Contact Us
If you have questions about this Privacy Policy or how we handle your personal information, please contact us:
